Refund Policy

Overview

Contract Uplift offers a free plan that allows businesses to test the core contract uplift workflow before purchasing a paid plan. For this reason, subscription fees and Annual Uplift Run purchases are generally non-refundable once charged.

Subscription cancellations

You may cancel a recurring subscription at any time. Cancellation prevents future renewal charges but does not normally result in a refund for the current billing period. Access continues until the end of the applicable paid period, unless otherwise required by law or the applicable merchant of record or payment provider.

Annual Uplift Run

Annual Uplift Run is a one-time purchase and does not renew automatically. Once purchased, the fee is generally non-refundable.

Exceptions

A refund may be provided where:

• applicable law requires it;
• payment was successfully taken but access to the purchased service was not provided;
• a material technical failure makes the purchased service substantially unusable and the issue cannot reasonably be remedied;
• a duplicate or otherwise clearly erroneous charge occurred;
• the applicable merchant of record or payment provider requires or approves a refund; or
• Contract Uplift may approve or request a refund through the applicable merchant of record or payment provider in exceptional circumstances.

How to request a refund

Contact support at support@contractuplift.com and include the email address associated with the purchase and enough information to identify the transaction. We may request additional information needed to investigate the request.

Refunds, where approved, are processed through the merchant of record or payment provider used for the original transaction. Processing times may depend on that provider and the customer’s bank or card issuer.

Nothing in this Refund Policy limits rights that cannot lawfully be excluded.